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The Latest Insights

Global law firm leaders discuss the future of the workplace, client service and business strategy
The pandemic is clearly going to be with us longer than many of us anticipated and although law firms around…

Innovate or get left behind: How law firms can emerge from the pandemic stronger
The COVID-19 crisis is providing an impetus for change, and law firms – once notoriously averse to rapid change –…

Support staff structures for the law firm of the future
In the past months, we’ve gathered valuable insights from various law firm leaders in our virtual roundtables and consultations. The…

Using the crisis to drive change: How should law firms react as offices reopen?
Phil Muller, Director of Legal Services at Williams Lea, joined a panel of UK law firm leaders at a special…

Reimagining the law firm as the world reopens
In an ideal world, a gradual return to the office during a pandemic would simply involve office disinfection and social…

Brave new world: Forging relationships using your virtual presence
Griffin Maloney, VP of Business Development, explains the importance of building a compelling profile in this new normal and the…

Client value is the key to making pricing work in a pandemic landscape and beyond
Phil Muller, Director of Legal Services at Williams Lea, joined a panel of UK law firm leaders and pricing specialists…

You can’t change what you can’t measure
Phil Muller, Director of Legal Services at Williams Lea, explains why metrics are so important to help evaluate and identify…

What now, what next? Preparing law firms for the new normal
Last week, our CEO Clare Hart joined a panel of prestigious law firm leaders to discuss the state of the…

Beyond business continuity: Business recovery and resilience
Griffin Maloney, Vice President of Business Development at Williams Lea, explains why financial services firms should start looking ahead, post-COVID-19,…

The end of snail mail: Digital mailrooms in a post-pandemic world
Jeremiah Kimento, Director of Digital Solutions at Williams Lea, explains the approaches to mail delivery and the critical role the…

Remote working: The rise of the virtual office
Joseph McSpadden, SVP at Williams Lea, shares what law firms can learn from younger generations about remote working and staying…

Efficiency and effectiveness – the perfect mix!
Phil Muller, Director of Legal Services at Williams Lea, explains how for law firms, long-term success can only be achieved…

No really, the time is now to prepare for an economic slowdown
Tim Ryan, Managing Director of Growth Enablement at Williams Lea, shares why firm leaders should consider taking certain measures to…

Change management: Today’s change agent, tomorrow’s hero
Tim Ryan, Managing Director of Growth Enablement at Williams Lea, explains how firms can manage change, and leverage it to…

IR35: Is it a driver to extend your firm’s use of onshore services?
HM Revenue & Custom’s (HMRC) new tax legislation on contractors, also known as IR35, will come into force on 6…

Supporting the development of young lawyers by testing the virtual captive
Phil Muller, Director of Legal Services at Williams Lea explains how virtual administrative support can help young associates reach their…