Billing and Collections Support
Accounts Payable and Procurement Support
Secretarial and Administrative Support
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Results overview
Improved billing cycle by 50% in 60 days
Reduced billing rejections by 30%
The story
An AmLaw 100 firm, with over 1,000 lawyers across 16 global offices, is renowned for delivering innovative legal solutions to complex business challenges in diverse industries. The firm needed to streamline its management of Outside Counsel Guidelines (OCG) and strengthen billing compliance to shorten the billing cycle and improve revenue growth.
The challenge
The firm was grappling with significant challenges due to an unprecedented rise in complex OCGs. The influx of increasingly complex guidelines demanded meticulous attention, yet the firm didn’t have sufficient resources to support growing client demand. This support staff shortage affected the time entry review, leading to missed deadlines. Additionally, issues with lawyer leverage further complicated the situation, making it difficult to manage resources, maintain client satisfaction, and bill more hours. These challenges collectively strained the firm’s operations, highlighting the urgent need for more expert support and strategic solutions to help optimize processes and maximize efficiency.
Our solution
Williams Lea conducted thorough due diligence to identify key needs and develop best practice standards. We built a virtual team that addresses each need and is also flexible enough to adapt to any situation. Our team continues to work closely with the firm’s senior management to establish open lines of communication, as well as scalable workflows, to ensure overall efficiency. Additionally, by indexing OCG document libraries with easy-to-use tools, the turnaround time for billing-related document production is greatly improved. This standardization significantly reduced rejections by 30%, and the streamlined processes and enhanced tools contributed to a more efficient and productive legal environment. All these improvements led to increased attorney satisfaction and a notable rise in billable hours, as attorneys were able to dedicate more time to client work with optimized processes and minimized billing rejections.
Relevant Services
How we help
-
Manage outside counsel guidelines, e-billing and collections
Delivering effective billing processes that strengthen relationships and get you paid faster
-
Access scalable resources
Meeting evolving resource needs through flexible service models